Frequently Asked Questions

How can I pay? 

There are many different ways to pay at checkout, we currently accept Visa, Maestro, Mastercard, American Express, Paypal, Shopify Pay, Google Pay and Apple Pay

How secure is your online payment process?

Our payment process is super secure. We don't store your card details, we check to make sure the cardholder address matches the card you are using and work with Mastercard Secure Code or Verified by Visa for further personalized security checks.

How can I track my order?

If you selected "Tracked & Signed For" shipping method when completing your purchase, once your order has been shipped, your tracking number and the corresponding couriers website will be sent to you in an email in order for you to fully track your order.

Can you deliver to a different address than my billing address?

Yes, but remember your billing address must match the address that your payment card is registered to.

Can I change my order?

Unfortunately not, however, if you no longer want your order, you can return it to us to receive a refund. Click here to read our Returns Policy.

Will I get an order confirmation?

Once you've placed your order we'll send you a confirmation email containing all details of your order.

I haven't received an email confirmation for my order.

Although it upsets us to think that your account might consider our emails as junk, sometimes they can end up going into your junk folder, have a look to see if we're hiding in there and add us to your safe senders list to stop this from happening again. If, however, there is no email there and you have the order number, please contact us, and we will help you to solve the issue.

How safe is online shopping with Bailey Borders Plants?

It's safer than ever! We use one of the most secure online ordering systems and are constantly improving our software to make sure we offer the highest possible security at all times. In fact, BBP uses high level SSL encryption technology, the most advanced security software currently available for online transactions.

How do I make a complaint / contact you?

We try to make sure that you are happy with all of the services we provide at BBP, in the event that you need to complain, click here, and we'll do our best to make you happy again!

When is customer services open?

We are proud to offer 24/7* customer support and are open for any queries 365 days a year! 

*Response times may be slower from 22:00 - 08:00 GMT.